Returns & Exchanges
At Orbitkey Australia, we want you to be completely satisfied with your purchase. If your order isn't quite right, we offer a 30-day return policy for items in original, unused condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags and components are included to qualify for a refund.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any Australia Post location or authorized collection point.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing